Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Google Pay, Apple Pay, and Shop Pay via Shopify Payments. All prices are shown in US Dollars (USD).

Orders may be cancelled at any time, provided they have not entered fulfillment. Email support@brennware.com immediately with your order number and "CANCEL" in the subject line.

Once your order has been dispatched it cannot be cancelled, but you can return it after delivery under our 30-day return policy.

Contact us at support@brennware.com as soon as possible. If your order has not yet been dispatched, we will do our best to update the address.

Yes — a confirmation email is sent automatically as soon as your order is placed. If you don't see it within a few minutes, check your spam or junk folder, then contact us at support@brennware.com.

Yes. Brennware is powered by Shopify, which uses industry-standard SSL encryption and PCI-DSS compliant payment processing. We never store your full card number.

We currently ship to the 48 contiguous United States and Canada. We're unable to ship to P.O. Boxes or other international addresses at this time.

Estimated delivery times from dispatch:

Large freight-shipped furniture may take longer than small-parcel items. You'll receive a tracking number once your order is dispatched.

Shipping costs are calculated at checkout based on item size, weight, and destination, and shown clearly before you complete your order.

Once dispatched, you'll receive a shipping confirmation email with a tracking number and link. If you haven't received tracking info within 3 business days, contact support@brennware.com.

Please first check with neighbours and any safe places around your property. If still not found, contact support@brennware.com within 48 hours of the marked delivery date.

Some items ship ready to use; others require self-assembly. Assembly requirements, instructions, and hardware are noted on each product page.

Furniture and lighting can occasionally be damaged in freight transit. Please inspect items on delivery where possible and note any visible damage on the delivery receipt. Contact support@brennware.com within 30 days with photos of the damage and packaging, and we'll arrange a replacement or refund.

We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and include all original parts, hardware, and packaging.

• Items returned after 30 days from delivery
• Items that have been assembled, installed, or show signs of use
• Made-to-order or custom-configured furniture and lighting
• Final sale or clearance items

Email support@brennware.com within 30 days of delivery with your order number, the item(s), and reason. We'll respond within 1–2 business days with return instructions — a free prepaid label or freight pickup for defective, wrong, or mis-described items, or return details if you're arranging your own shipping for a change-of-mind return.

Defective, damaged, wrong item, or mis-described: free — we arrange a prepaid label or freight pickup.
Change of mind: return shipping is your responsibility; freight pickup fees for large items are quoted before you confirm.

Once we receive and inspect your return, your refund is processed to your original payment method within 15 days. Your bank or card provider may take a few additional days to post it.

Yes, subject to availability. Follow the same return process and specify the replacement in your email.

Some do. Each product page notes whether assembly is required and lists the hardware and instructions included in the box.

We make every effort to keep dimensions, materials, and finishes accurate and up to date. Slight variation is possible due to manufacturing tolerances or natural material characteristics.

Colors and finishes are represented as accurately as possible in our photography, but may appear slightly different depending on your screen. Contact us before ordering if you have specific questions about a finish.

Email support@brennware.com with your order number and photos, and we'll send replacement parts, a replacement item, or a refund.

We use your personal data to process orders, communicate with you, and improve our services. We do not sell your data. For full details, see our Privacy Policy.

Yes. Depending on where you reside, you have the right to access, correct, or request deletion of your personal data under applicable law (including CCPA and PIPEDA). Email support@brennware.com to submit a request.