Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email with your tracking number.
2. Shipping Carriers
Smaller items ship via USPS, UPS, FedEx, or Canada Post for Canadian addresses. Large furniture and lighting fixtures ship via freight carrier, which may require signature on delivery. Carrier selection is made at our discretion based on item size, destination, and service availability.
3. Where We Ship
| Destination | Estimated Transit Time | Total Estimated Delivery |
|---|---|---|
| United States (48 contiguous states) | 5–10 business days | 6–13 business days |
| Canada | 7–14 business days | 8–17 business days |
Delivery estimates begin from the date your order is handed to the carrier, not the date of purchase. Large freight items may take longer than small-parcel items.
4. Shipping Costs
Standard shipping costs are calculated at checkout based on item size, weight, and destination. Any applicable shipping charge will be clearly shown before you complete your order.
5. Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number, carrier name, and a direct tracking link.
6. Missing, Lost, or Delayed Orders
If your tracking shows delivered but you have not received your order, check with neighbors or building management, check all entry points, and wait 24–48 hours before contacting us. If your package still has not arrived, contact support@brennware.com and we will open an investigation with the carrier. For orders confirmed lost, we will offer a full replacement or full refund.
7. Damaged in Transit
Furniture and lighting can be damaged during freight transit. Please inspect items on delivery where possible and note any visible damage on the delivery receipt. Contact support@brennware.com within 30 days with photos of the damage and packaging, and we will arrange a replacement or refund.
8. Incorrect Shipping Address
Please double-check your shipping address at checkout. We are unable to redirect packages once handed to a carrier. If you notice an error immediately after placing an order, contact support@brennware.com as soon as possible.
9. International Orders (Canada)
Orders shipped to Canada may be subject to import duties, customs fees, or GST/HST charged on arrival, which are the responsibility of the recipient unless otherwise stated at checkout. Customs processing may add to the estimated delivery time.
10. Shipping Exclusions
We do not currently ship to P.O. Boxes, or to destinations outside the United States and Canada.
11. Contact Us
Business Address
5106 Santrey Dr, Houston, TX 77084, United States
Customer Support
Phone: +1 (339) 800-8572
Email: support@brennware.com
Customer Service Hours: Eastern Time (ET)
Monday – Friday: 9:00 AM – 5:00 PM