Billing Terms & Conditions

Last updated: July 2026

These Billing Terms and Conditions govern all purchases made on brennware.com, operated by Nuvela Group LLC, a registered U.S. company, trading as Brennware. By completing a purchase you confirm that you have read and agreed to these terms.

Accepted payment methods

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify Payments and our authorised payment partners. Payment processing is PCI DSS Level 1 certified. Brennware does not store your full card number, CVV, or any sensitive payment credentials.

Pricing and currency

All prices on brennware.com are displayed in US Dollars (USD). The price shown at checkout is the price you will be charged. We do not add hidden fees after checkout. Any applicable shipping costs and taxes are calculated and displayed before you complete payment, so you always know the full amount before you confirm your order.

Customers in Canada: your bank or card issuer may apply a foreign transaction or currency conversion fee since prices are billed in USD. Brennware has no control over and is not responsible for these third-party charges. Prices on brennware.com are subject to change without notice, but the price confirmed at the time you place your order is the price you will pay.

Order authorisation and payment capture

When you submit your order your payment method is authorised for the order total. This is a temporary hold, not a charge. Payment is captured when your order is confirmed and enters processing, typically within 24 hours of placement. An itemised order confirmation email is sent to your checkout email address immediately after your order is placed. If authorisation fails your order will not be processed, no charge will be applied, and you will be notified by email.

Taxes and import duties

Sales tax is included in prices and at checkout where applicable for US orders. For orders shipped to Canada, the recipient may be responsible for import duties, customs fees, or GST/HST charged on arrival, depending on the destination province's regulations. Brennware is not responsible for these third-party charges.

Order confirmation and invoices

Your order confirmation email includes your order number, a full itemised product list with quantities and prices, any discount codes applied, shipping method and estimated delivery, your shipping address, and the total amount charged including shipping and any taxes collected. If you require a formal invoice, email support@brennware.com within 30 days of your order date.

Discount codes and promotions

Only one discount code may be applied per order unless otherwise stated. Codes must be entered at checkout before completing payment and cannot be applied after an order is placed. Brennware reserves the right to cancel orders where codes are used fraudulently. Promotional prices apply only for the stated duration and carry no cash value.

Failed payments

If your payment is declined, please verify your card details, billing address, and available balance, then try again or use an alternative payment method. If the issue persists, contact your card issuer. Orders with failed payments are not processed and no charge is applied.

Chargebacks and disputes

If you have a billing concern, please contact us at support@brennware.com before raising a dispute with your bank. We resolve most billing issues within one business day. Filing a chargeback for a legitimate received order without first contacting us is a breach of these terms. Brennware reserves the right to dispute chargebacks with supporting evidence including order records, tracking data, and communication history.

Refunds and cancellations

Orders may be cancelled by emailing support@brennware.com with your order number, provided the order has not yet entered fulfilment. Once dispatched, cancellation is not possible — please use our standard returns process after delivery.

Refunds are issued to the original payment method only. Once your return is received and approved, we process the refund within 15 days. Please note that depending on your bank or card provider, it may take additional business days for the refund to appear in your account after processing. Original outbound shipping costs are non-refundable unless the return is due to our error or a defective product.

Pricing errors

If a product is listed at an incorrect price due to a typographical or system error, Brennware reserves the right to cancel the order even after a confirmation email has been sent. You will be notified promptly and offered the option to reorder at the correct price or receive a full refund.

Security

All transactions on brennware.com are encrypted via HTTPS. Checkout is hosted on Shopify's PCI DSS Level 1 certified infrastructure. Your billing data is used solely for order processing and fraud prevention. We do not sell payment data to third parties. For full details on how we handle your personal data, see our Privacy Policy.

Contact

Business Address
5106 Santrey Dr, Houston, TX 77084, United States

Customer Support
Phone: +1 (339) 800-8572
Email: support@brennware.com

Customer Service Hours: Eastern Time (ET)
Monday – Friday: 9:00 AM – 5:00 PM